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The questions we get most often, answered briefly. If yours isn't here, just email us.
In mainland Portugal, 1 to 2 working days after dispatch. Elsewhere in Europe, between 2 and 7 working days depending on the country. The full table is on the shipping page.
€9.99 to any country we serve. From €50 in items shipping is free, and the discount appears in your cart on its own.
Portugal, Spain, France, Germany, Italy, Denmark, Sweden and the United Kingdom.
We email you the tracking number as soon as your order leaves us.
If the order hasn't shipped yet, yes. Email us as soon as you can with your order number.
Whichever appear at the payment step of checkout. If one doesn't show up, it isn't available for your country or for your order value.
Payment details are handled directly by the payment provider. They don't pass through our servers and we don't store them.
Yes. Every price shown includes VAT, calculated by delivery country. The amount appears in the summary before you pay.
Yes, we email your invoice once payment is confirmed.
You can, up to 30 days after delivery and with no reason needed. The returns page walks through the steps.
The buyer, unless the item arrived faulty, damaged or wrong — in those cases we pay.
Up to 14 days after we receive your return, back to the payment method you used.
You have a 2-year statutory conformity guarantee. Email us with photos and your order number.
No. You buy as a guest, with an email address and a delivery address. If you like, you can save your details so the next checkout comes pre-filled — they're kept in your own browser, on this device, not in an account with us.
By email. We reply on working days, usually the same day.
Email us and we'll reply on working days, usually the same day.